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Privacy Policy

Last updated: 14 October 2026

This policy explains what personal data SAVYA (consultancy.to) collects, why, and the choices you have. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

What we collect

  • Account details: name, email address, phone number, password (stored only as a one-way hash), and your Google profile name/picture if you sign in with Google.
  • Professional profiles: title, biography, skills, location, rates, availability and payout UPI ID.
  • Verification documents professionals upload (e.g. ICAI or Bar Council certificates). These are visible only to the professional and our review team.
  • Bookings, messages exchanged with the other party to a booking, reviews, and support requests.
  • Payment records (amounts, status and Razorpay reference IDs). Card, UPI and bank details are handled by Razorpay and never reach our servers.
  • Technical data: IP address and browser type, used for security, abuse prevention and rate limiting.

How we use it

  • To create and secure your account and provide the Platform’s features.
  • To process bookings, payments, refunds and professional payouts.
  • To send transactional emails (verification, booking confirmations, messages, receipts).
  • To verify professional credentials and keep the directory trustworthy.
  • To comply with legal obligations and resolve disputes.

We do not sell your personal data and we do not use it for third-party advertising.

Who we share it with

With the other party to your booking (name, contact details you provide and your notes); with Razorpay to process payments; with our hosting, database and email providers acting on our instructions; and with authorities where required by law.

Retention and security

Data is stored on encrypted infrastructure and transmitted over HTTPS. Sessions use secure, httpOnly cookies. We keep account and transaction records for as long as your account is active and afterwards for the periods required by tax and accounting law.

Your rights

You can access and correct your details in Settings, and you can ask us to delete your account or provide a copy of your data through Help & Support. We respond within the time limits set by law.

Cookies

We use only essential cookies: one to keep you signed in and one short-lived cookie that protects Google sign-in. We do not use advertising or tracking cookies.

Questions? Contact us.