Cancellation & Refund Policy

Cancellations by clients

• You can cancel a confirmed booking from My Bookings up to 24 hours before the scheduled start time for a full refund.
• Within 24 hours of the start time, bookings cannot be cancelled online. If something has gone wrong, contact the professional through Messages or reach us via Help & Support and we will review it.
• Unpaid bookings are released automatically if payment is not completed within a few minutes.

Cancellations by professionals

If a professional cancels a confirmed booking, or does not attend it, you receive a full refund.

Slot conflicts

In the rare case that a payment completes after the slot has been taken by another client, the booking is cancelled and the payment is refunded automatically in full.

Refund timelines

Refunds are initiated immediately when a booking is cancelled. Banks and card networks typically take 5–7 working days to credit the amount back to your account.

Professional registration fee

The one-time professional registration fee is non-refundable once your account has been activated.

Disputes

If you are unhappy with a completed consultation, contact us through Help & Support within 7 days with your booking ID. We will review the case with the professional and may issue a full or partial refund at our discretion.